All ASU students are provided with an ASU Gmail account. To access this email account, go to email.asu.edu. Students can also forward their asu.edu email messages to a personal email account such as Yahoo or Hotmail. You can update your email forwarding preferences on your my.asu.edu page under the ‘Profile’ tab, click 'Email' then click 'Manage your ASU email address'.
Students are encouraged to check their asu.edu email account regularly as it is the primary email address used by the University to communicate important information to students.
ASU’s computer security awareness website is a great place to learn how to protect yourself, your data, and your identity. You can also find security software and tools, read the latest security newsletter, check out ASU’s security policies, or take security-training courses. Visit ASU Get Protected to learn more.
ASU students can connect to the Internet from within their residence hall room using either an Ethernet cable or a wireless card. It is highly suggested that you connect all personal computing and gaming devices to the wired network with an Ethernet cable, as it provides the best performance.
In addition to the network access in your room there is also network access within several computer labs across campus. For locations, hours, and more information about the computer labs, please visit the Campus IT Sites page.
Internet and Network Support
The ASU Experience Center provides support to students living on-campus. Types of technology support include:
- Network Troubleshooting and Repair
- Network connections Computer crashes, lockups, and/or unusual slowness
- Internet problems
- Viruses and spyware removal and scanning
- Install critical updates
- Make sure your computer is operating properly
If you need residential technology assistance, please contact the ASU Experience Center’s dedicated line for residential technology support at 480-965-8565 or email email@example.com.
For hands-on support with your personal device, you can visit your campus’ Tech Studio location. To get more information about the services provided by the Tech Studio and their hours and locations, please visit their webpage.
For assistance with anything else, please contact the Experience Center’s main line at 1-855-278-5080, or you can visit your My ASU service center to submit a request online, live chat with an agent, or to get more information from our knowledge base articles.
- Connecting VIA the Wired or Wireless network:
- Ensure that you have your ASURITE UserID and password set up. If you need assistance with your ASURITE UserID, call the ASU Experience Center at 480-965-8565.
- Wired Network (Best performance)
- Plug your Ethernet cable into the Ethernet port on the wall in your residence hall room and plug the other end into the Ethernet port on your personal computing device. Start up your personal computing device and open any Web browser. The campus network connection process will begin and within seconds you will be online. To verify, access a common website not related to asu.edu.
- Wireless Network
- Start up your personal computing device and open any Web browser. You will be redirected to login to the ASU network. Make sure you are connected through the ASU wireless network (ASU SSID). For more information about ASU Wireless visit the Secure Wireless website.
- You will be prompted to login with your ASURITE UserID and password each time you access the Internet via the ASU wireless network.
- Do I need any other antivirus software on my computer?
- My internet was disconnected and I received an email to attend a Conduct Meeting within two weeks.
- An ASU student’s Ethernet port in their residence hall room may be shut down for several reasons; viruses, illegal file sharing, hosting servers, etc. that violate the ASU Computing Policy. More information on the ASU computing policies can be found in the ASU Information Security Policy or the Academic Affairs Manual.
- The Judicial Affairs meeting allows students to be informed in detail on keeping their computers secure. You must schedule a meeting by calling 480-965-6547. The meeting is mandatory and your port will not be activated unless you attend.
- My residence hall room Ethernet port is broken, what do I do?
- If your residence hall room Ethernet port is physically broken, call the ASU Experience Center at 480-965-8565 to begin the repair process.
Are you looking to connect a gaming console, such as an XBOX, PlayStation or Wii, to the campus network? Most popular consoles are supported on the campus wired network. The wired network will offer the best performance and should be used for online multiplayer gaming. If your console does not connect to the wired network, follow the instructions here to register your console for use on the wireless network.
Residential Computing Policies
It is the policy of the university to maintain access to local, national, and international networks for the purpose of supporting its fundamental activities of instruction, research, outreach, and administration. Users of the Residential Computing Network (ResNet) are to take necessary measures to safeguard the operating integrity of the systems they access and the accessibility of those systems to other users. This policy covers all persons accessing computer or network resources through any University Housing facility. The following policies govern the use of the University Housing computing network:
- All uses of the network are expected to be consistent with all local, state, and federal laws and all university policies including the Student Code of Conduct and ACD 125: Computer, Internet, and Electronic Communications, which can be found in the Academic Affairs Manual.
- Residential Computing network services and wiring may not be modified or extended beyond the area of their intended use. This applies to all network wiring, hardware, in-room jacks and extension of such via wireless hub/switch devices. The use of a personal wireless access point (aka. Wireless Router) in a residential room is prohibited. However, the use of an Ethernet switch to connected multiple computing devices is highly encouraged. The residential network may not be used to provide ASU network or Internet access to anyone outside of the university.
- The provision of network services from user computers (e.g. BBS, Chat, DHCP, DNS, FTP, IRC, NNTP, POP2/POP3, IMAP, SMTP, Telnet, WINS, etc.) is prohibited. Users who have a documented academic need to provide such services from their personal computer must have prior written authorization from ResNet administration prior to activating any such service(s) on the ResNet network.
- The residential network is a shared resource. Network use or applications that inhibit or interfere with the use of the network by others is not permitted. For example, applications that require an unusually large portion of the bandwidth for extended periods of time (e.g. peer-to-peer network file sharing applications such as KaZaA, Gnutella, IMESH, WinMX, Audiogalaxy, etc. and network game servers such as Quake (I, II or III), Unreal Tournament, etc.), and applications designed to send repeated email messages or mass email messages (“email spam” or “bulk mailers”) are not permitted.
- The residential network may only be used for legal purposes and to access only those systems, software, and data for which the user is authorized. Sharing access to copyrighted software or other copyrighted material (including MP3 files from copyrighted music media and digitized video from copyrighted motion pictures, etc.) on the network is prohibited.
- The use or employment of remote administration tools on others’ computers via the network (SubSeven, Netbus, Back Orifice, etc.) is prohibited.
- The use of port scanning or network administration software by anyone other than authorized network administrators is prohibited. Violations will result in referral to the Office of Student Life for disciplinary action. Prosecution under state and federal laws may also apply.
- Respecting the rights of other users, including their rights as set forth in other university policies for students, faculty, and staff is required at all times on the network. These rights include but are not limited to privacy, freedom from harassment, and freedom of expression.
- Users are required to know and obey the specific policies established for the systems and networks they access.
- The residential network is provided for use consistent with the academic mission of the institution. The network may not be used for commercial purposes or for unsolicited advertising
- Users may not provide open access to files/folders on their computers that contain anything that is protected by copyright (this includes MP3 files from copyrighted music media and digitized video from copyrighted motion pictures, etc.), that is of a pornographic nature, or anything which would be in violation of the university’s and/or the University Housing’s community standards.
- Forgery or other misrepresentation of one’s identity via electronic or any other form of communication is a violation of the Student Code of Conduct and will be referred to the Office of Student Life for disciplinary action. Prosecution under state and federal laws may also apply. This includes the use of an IP address not specifically assigned by the university to the individual using it and the use of a forged or false identity when using certain email or other electronic communications programs (i.e., mail clients such as Eudora, Netscape, Outlook, Outlook Express and IRC/chat programs such as AOL Instant Messenger, MSN Messenger, and ICQ).
- Administrators of the network have the responsibility to protect the rights of users, to set policies consistent with those rights, and to publicize those policies to their users. They have authority to control or refuse access to the network to anyone who violates these policies or who threatens the rights of other users. Administrators have the authority to temporarily suspend network access without notice for a user/computer that is believed to have been the source of an alleged violation pending investigation of the violation and satisfactory resolution of the complaint.
- Using or traversing the ResNet network constitutes FULL agreement with and understanding of this Acceptable Use Policy and any future modifications thereto; and
- University Housing reserves the right to modify, change, and reformat this document as it deems necessary without permission or consent of its network users. Copies of this AUP will remain available via ResNet’s website at the UTO IT Policy website.
Facebook, Twitter, Instagram are online communities and social networks. These sites have developed into a new social and communication platform for college students. On these sites, students are able to list e-mail addresses, Instant Messenger screen names, phone numbers and addresses in their profiles. Anyone with a university e-mail address can sign up and access these sites, including faculty, staff and administrators.
While use of these sites can provide for meaningful interaction, Arizona State University recommends that students are selective in the types of photos or messages they post and recommends that students don't post personal identifiable information anywhere on these sites or anywhere on the web because it could lead to negative consequences or unwanted contact.