University Housing: FAQ

We understand that some students cannot leave campus or consider ASU their home, and in those cases, living with us may be your only option. Housing and meals will continue to be provided for students who must remain on campus.

I need to stay on-campus for the remainder of the Spring semester.

• Students who have successfully moved out by the April 15th deadline;
• Out-of-State students whom we verify have been living in other locations prior to April 1st  and who collect their belongings by May 10th;
• Those students who are not excluded based upon the answer below.

• Students who live with us after the April 15th move out deadline, regardless of duration after that date, are ineligible for a credit;
• Students whose housing and/or meal expenses are funded by ASU are ineligible for the credit regardless of when they move out.  

GROUP 1.  ARIZONA residents who move out by April 15th:
Please remove all of your belongings from your space.  This includes cleaning the space, removing all perishable items and completing an express check-out form available at the front desk.  Return your key to the front desk drop box. Your mailbox key should be returned to the UPS store (if applicable).
GROUP 2.  ARIZONA residents who have already moved out and left their belongings must come back and gather their personal property by April 15th in order to receive the nonrefundable credit. 
Please remove all of your belongings from your space. This includes cleaning the space, removing all perishable items and completing an express check-out form available at the front desk.  Return your key to the front desk drop box.  Your mailbox key should be returned to the UPS store (if applicable). If you are returning to pack your belongings, you will complete your checkout at the front desk of your residence through Express checkout.  Return your room keys to the front desk and mail keys to the UPS store or USPS depending on the campus.
GROUP 3.  OUT OF STATE residents who left their belongings need to retrieve them by May 10th or as soon as local, state, national, or international circumstances allow.  The University will continue to monitor developments closely and work with our families accordingly. If you are returning to pack your belongings, complete your checkout at the front desk of your residence through Express checkout.  Return your room keys to the front desk and mail keys to the UPS store or USPS depending on the campus.
GROUP 4.  UNOFFICIALLY checked out – If you have already moved out, but you didn’t officially checkout, you must return your key/fob via certified mail postmarked by April 15th.
Send your keys in a tear-free, certified mail envelope along with clear information including your name, ID number, and building where you lived during the Spring Semester to the following address:       
University Housing
P.O. Box 870212
Tempe, AZ  85281
GROUP 5.  DELEGATION – If you are having someone else pack and move your belongings, on your behalf, please go to your housing portal or click here and select forms. Please complete the form and let us know who the responsible party is who is packing and moving your belongings, when they will be here, and a contact number for you. You will need to contact your roommate for permission, and they will need to log into their housing portal and complete the required form. 
GROUP 6.  STAYING on campus – Any student who is unable to move off campus and needs to stay on campus for personal reasons, must fill out the request to remain.

I need to stay on-campus for the remainder of the Spring semester.

If you are eligible for the credit, you will receive a $1500 credit on your student account.

The credit will be posted to your student account no later than May 15th and will automatically apply to current and future charges.

Downtown residents:
When you receive an email that a package has been logged for you at Taylor Place, you can request that it be forwarded to another USPS mailing address or have someone else pick it up on your behalf. All packages scheduled to arrive during the Spring Semester will be held until May 10, 2020.
Polytechnic and Tempe residents:
UPS will hold students’ packages for 90 days if they are UPS packages, 7 days if they are not. Students who are not able to pick up their packages on campus should contact the UPS store about forwarding, though the student is responsible for paying any forwarding fees. The student needs to contact the UPS store to coordinate and make payment. The UPS store can be contacted at (480) 894-8838 ext. 104, or by email: store4895@theupsstore.com
West residents:
Please contact the Las Casas front desk for more information at (602) 543-2272.

Downtown residents:
Please update your mailing address in your profile on MyASU.
Polytechnic and Tempe residents:
Contact the UPS store to update your mailing address, so all future incoming mail is immediately forwarded to your new address. The UPS store can be contacted at (480) 894-8838 ext. 104, or by email: store4895@theupsstore.com
West residents:
Please contact the Las Casas front desk for more information at (602) 543-2272.

University Housing’s final day of operation for the Spring Semester is May 10th. We ask that all belongings be removed by that date. If you are personally unable to move out of your space prior to that date, please identify a third party responsible for packing your belongings, shipping (if necessary), and checking out of the hall on your behalf.

If you are unable to gather your belongings by May 10th, because of tightened travel restrictions due to COVID-19 or inability to engage a third-party to retrieve your belongings, please contact University Housing as soon as possible, so we can determine the best course of action on a case-by-case basis.

Any items left in your room past May 10th, with no acknowledgement or communication from you, will be treated as abandoned property and will be donated.

Our hall staff are unable to provide packing materials, but the UPS stores on campus have tape and boxes available for purchase. Moving bins are available to check out from all community front desk areas in order to move large loads from the student’s room to a vehicle. Many dumpsters have been set up across campus, in addition to normal trash receptacles, for large items or large amounts of trash.

You must submit a third-party authorization form in the Housing Portal at least three days prior to when the other person or moving company would like access. When you submit this request, you will receive written confirmation when it has been received and approved.
If you have any roommates still living in your shared space, they must also complete the form in the Housing Portal, acknowledging that you are sending in a third party on your behalf.

University Housing partners with University Student Services (USS) for a number of services, now including packing, storage, and shipping of personal belongings! This service is available for residents at the Downtown, Polytechnic, Tempe, and West campuses. For more information and to order these services, please visit their website: https://www.universityandstudentservices.com/asu

University Housing remains open for students who need to live with us while continuing their courses in an online format. All essential services, including dining and health services, remain available for our residents.

All Housing policies and procedures remain in effect. Our residence halls remain staffed with full-time, live-in staff for any support and assistance needed. Front desks will also remain operational, as well as on-campus police and security services. All safety measures for community access, such as ID card access points, remain in effect.

Residents are encouraged to stay in their own space, to not congregate with others throughout the community, and practice good hygiene. The safest way for residents to keep themselves and others safe is to keep their distance.

ASU has increased the cleaning of student residential areas, particularly high-touch surfaces and shared spaces. Dining Services has moved to take-out only, or a grab-and-go concept, to eliminate gathering at meal times. Also, no visitors will be allowed in the residence halls.

Common gathering spaces, such as study rooms, community lounges, etc., are closed. No visitors from outside of University Housing are permitted. Dining is available in a to-go format only, encouraging students to get their meal and return to their own space to eat.

Dining is available at the following locations for pick-up/to-go only: Barrett, Hassayampa, and Tooker House (Tempe); Taylor Place (Downtown Phoenix); Citrus (Polytechnic); and Verde (West).  Also bookmark Sun Devil Dining’s main Hours and Locations page for the latest updates.

All residents are responsible for moving out, cleaning, and checking out of their space by May 10, 2020, or within 24 hours after their last Final Exam. The halls close for the semester at noon on Sunday, May 10, 2020. Earlier move out is advised, for all students who are able to do so.

When fully moved out of your space and the room has been cleaned, return your keys to the front desk area of your community. When you return your keys, you will also complete an Express Checkout Form, which finalizes your checkout process.

We will monitor local, state, national, and international conditions and adjust this date if indicated.

If you begin to feel ill, please return to your room immediately and do not interact with others. Contact ASU telehealth to schedule an appointment through the ASU Patient Portal: asuportal.pointnclick.com.

Information about the ASU community’s response to COVID-19 and contact information for student resources can be found at Arizona State University’s Coronavirus web page . Regular updates to University Housing processes or procedures for our on-campus students are sent to all residents’ ASU email addresses. As a reminder, University Housing staff is also available to assist 24/7. Please connect with your Community Director if you have questions about your specific checkout.